Privacy Policy

Introduction

We respect your privacy — and we understand that what you share with us is deeply personal. This Privacy Policy explains how we collect, use, and safeguard your information when you use our memorial portrait service.

Information We Collect

1. Account Information — Your name, email address, and other details you provide when creating an account.
2. Your Pet's Photos and Stories — The photos you upload and the memories you share (name, nicknames, breed, markings, what made them special). These are used only to create your portrait, song, or keepsake — never as generic stock material, and never sold.
3. Order Information — The keepsakes you order and their delivery details.
4. Usage Data — Information about how you interact with the service, used to improve it.
5. Cookies — Small data files that remember preferences (like sign-in and theme) and help us understand how the site is used.
6. Payment Information — Billing details handled by trusted third-party payment processors. We do not store full card numbers on our servers.

How We Use Your Information

• To create and deliver the memorial keepsakes you order.
• To show you a free preview before you pay, and to rework a portrait when it doesn't feel like them.
• To process transactions and send related confirmations.
• To respond to your questions, feedback, and support requests.
• To detect, prevent, and address fraud and abuse.

Your Pet's Memories

We treat the photos and stories you share with the care they deserve:

• They are processed by our artist-guided AI solely to produce your portrait and any keepsakes you've chosen.
• We do not sell your photos or stories, and we do not use them as advertising or template material.
• You may request deletion of your photos and stories at any time by contacting us (retaining only what is required for active orders or legal obligations).

Data Sharing

We do not sell your personal information. We may share data only in these limited cases:

• With service providers who help us operate the service (AI processing, payment, printing, delivery), under confidentiality agreements.
• To comply with legal obligations or respond to lawful requests from public authorities.
• To protect our rights, property, or safety, or that of our users.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is perfectly secure, but we work to protect your data and keep it confidential.

Data Retention

We retain your information for as long as your account is active, as needed to provide the service, or as required by law. You may request deletion at any time.

Your Rights

Depending on your jurisdiction, you may have rights to access, correct, export, or delete your personal information. To exercise any of these rights, contact us.

Children's Privacy

Our service is not directed to children under 13, and we do not knowingly collect their personal information.

Changes to This Policy

We may update this policy occasionally. Material changes will be reflected by the updated date above.

Contact Us

If you have questions about this policy, please reach out through our contact page.